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    Safety and Security

    EVENT POLICIES & GUIDELINES

    WELCOME TO PLANET HOME 2019

    PLANET HOME 2019 IS COMMITTED TO PROVIDING A SAFE AND ENJOYABLE EXPERIENCE FOR ALL

    BY PURCHASING A TICKET AND ENTERING THIS EVENT YOU ACCEPT AND AGREE TO THE FOLLOWING:

    • ALL PERSONS AND PROPERTY ARE SUBJECT TO SEARCH UPON ENTRY
    • EVENT RESERVES THE RIGHT TO REFUSE ADMISSION (OR EJECT) ANY PERSONS WHOSE CONDUCT IS DEEMED DISORDERLY, ABUSIVE, HARMFUL, AND/OR IN DIRECT VIOLATION OF THE RULES LISTED BELOW:
    • NO MOSHING OR CROWD SURFING
    • NO FIGHTING OR ENGAGING IN ACTIONS THAT MAY HARM OR ENDANGER OTHERS
    • NO TRESPASSING, FENCE JUMPING, OR ATTEMPTS TO GAIN ENTRY INTO RESTRICTED / BACKSTAGE AREAS
    • NO SWIMMING IN THE PALACE OF FINE ARTS LAKE
    • NO NUDITY
    • NO OBSCENE OR OFFENSIVE GESTURES
    • NO POSSESSION, USE, OR SALE OF ILLEGAL DRUGS
    • NO UNDERAGE DRINKING OR SUPPLYING TO MINORS (21+ STRICTLY ENFORCED)
    • NO UNAUTHORIZED SOLICITATION, SAMPLING, OR GIVEAWAYS.
    • NO UNAUTHORIZED / UNLICENSED VENDORS
    • NO VANDALISM, THEFT OR DESTRUCTION OF PROPERTY OF ANY KIND

    GOOD VIBES ONLY // FAMILY FRIENDLY EVENT // STAY HYDRATED // SEE SOMETHING SAY SOMETHING // RESPECT THE VENUE AND YOUR NEIGHBORS

     ***NOTE: The safety of our Event attendees, staff, artists and guests is of paramount importance to the Event organizers. The Event organizers reserve the right to deny entry to any person or item the Event organizers and/or authorized security personnel deem(s) dangerous.

    FAQs

    Q: Where is PLANET HOME being held?

    A: Palace of Fine Arts, 3601 Lyon St, San Francisco, CA 94123

    Q: What time does the event begin?

    A:

    Friday September 13:

    • Visions doors open 3pm (11am Registration & Lounge open)
    • GA doors open 5pm

    Saturday September 14:

    • Visions doors open 8:30am (7:45am Lounge open)
    • GA doors open 2pm

    Sunday September 15:

    • Visions doors open 8:30am (7:45am Lounge open)
    • GA doors open 10am

    Q: What time does the event end?

    A:

    Friday September 13:

    • 11:30pm

    Saturday September 14:

    • 11:30pm

    Sunday September 15:

    • 5:00pm

    Q: Is there a limit to how many tickets I can purchase for this event?

    A: 6 tickets MAX per purchase.

    Q: Is the event open to all ages?

    A: Yes! Ages 6 and up require a ticket – children 5 and under are free and do not require a ticket!

    Q: Will there be alcohol served at this event?

    A: Yes, 21+ strictly enforced. Photo ID required

    Q: What are acceptable forms of ID?

    A:

    ACCEPTABLE FORMS OF ID

    • Any US government-issued driver’s license or ID card containing a photograph and date of birth
    • US or foreign government-issued passport containing a photograph and date of birth
    • Foreign government-issued Passport only (no Passport photocopies, must be current — not expired, no Foreign government-issued driver’s licenses or ID’s)
    • Temporary DMV documents proving you are currently renewing a license—ONLY if accompanied by passport or expired license

    Q: Will this event still take place if it’s raining?

    A: Yes, PLANET HOME is a rain-or-shine event that takes place indoors. To stay up to date with Weather updates in San Francisco, please click HERE

    Q: Do you need any volunteers for this event?

    A: Not at this time, no, but if you’d like to be involved in future events, please get in touch at https://planethome.flywheelstaging.com/contact/

    Q: What are the set times?

    A: Set times will be posted on the website and social media channels closer to the event date. To keep up with lineup set times and other updates, please follow us on Instagram, Facebook, Twitter, LinkedIn.

    Instagram

    Twitter

    Facebook

    Facebook Event

    EQ Linkedin

    Planet Home Linkedin

    Q: Will lockers be available?

    A: Unfortunately, no there will not be any lockers available to attendees at PLANET HOME

    Q: I bought tickets online. Where do I pick up my tickets?

    A: The Box Office will be located in the North Lot, by the GA ENTRANCE.

    Box Office Hours

    • Thursday September 12 – 12:00pm to 6:00pm
    • Friday September 13 – 2:00pm to 10:30pm
    • Saturday September 14 – 12:00pm to 10:30pm
    • Sunday September 15 – 10:00am to 4:30pm

    Q: Is there parking at this event?

    A: There will be NO PARKING available to event attendees at the Palace of Fine Arts. HOWEVER, there are several nearby parking lots, available to the General Public, within short walking distance of the venue. To view these options and more, please visit our GETTING HERE page for all travel info.

    Q: Can I Uber or Lyft to PLANET HOME?

    A: Yes, there will be a designated drop off area on Palace Drive, adjacent to venue entrances. **NOTE: Please consider walking, riding a bike, Carpooling, or taking Public Transport** Please visit our GETTING HERE page for all travel info.

    Q: Will there be an area for us to lock up our bikes?

    A: Yes, there will be designated location for bikes. Please visit our GETTING HERE page for all travel info.

    Q: Can I bring my skateboard into the event?

    A: Unfortunately, no, skateboards are on our PROHIBITED ITEMS list. Please click here for Prohibited / Allowed items.

    Q: Are there ways to get to the Palace of Fine Arts by Public Transport?

    A: Yes absolutely! Please visit our GETTING HERE page for all travel info.

    Q: Am I allowed to leave and come back?

    A: Planet Home will allow in’s and out’s until 1 Hour before the last performance on the Live Stage each night.

    GETTING HERE

    VENUE

    Palace of Fine Arts, 3601 Lyon St, San Francisco, CA 94123

    PARKING

    There will be NO PARKING available to event attendees at the Palace of Fine Arts. HOWEVER, there are several nearby parking lots, available to the General Public, within a short walking distance of the venue

    These options include (but not limited to):

    FREE PUBLIC PARKING LOTS:

    • Crissy Beach Lot (use address: 1199 E Beach, San Francisco, CA 94129)
    • Little Marina Lot (use address: 100 Yacht Rd, San Francisco, CA 94123
    • Big Marina Lot (use address: 3950 Scott St, San Francisco, CA 94123)

    OTHER NEARBY PARKING OPTIONS (METERED):

    • Edie Rd (use address: 1040 Edie Rd, San Francisco, CA 94129)
    • Funston Ave (use address: 3 Funston Ave, San Francisco, CA 94129)

    RIDESHARE / DROP-OFF

    There will be a designated area on Palace Drive for all event drop-off. For expedited access, use GPS address: 3601 Lyon St, San Francisco, CA 94123.  **NOTE: Please consider walking, riding a bike, Carpooling, or taking Public Transport**

    PUBLIC TRANSPORT

    Fun Fact: San Francisco is ranked #2 most Transit-Friendly City in the US. (Walk Score)

    The Palace of Fine Arts is accessible by San Francisco Muni buses #30, #43, #28, and #29. Muni bus lines #22, #41, and #45 also stop in the vicinity. From Fisherman’s Wharf take the #30 Stockton bus. For more information, call Muni at (415) 673-6864 or check the SFMTA trip planner HERE. If you’re taking BART, get off at the Montgomery Street station, walk one half-block up Market Street to Third Street, and catch the #30 Stockton bus on the corner. Virtually all downtown-bound Golden Gate Transit buses stop near the venue. Ask your driver for directions or call Golden Gate Transit Information at 511 (toll-free) or 415-455-2000 (outside the Bay Area).

    BIKES

    Fun Fact: San Francisco is ranked #5 most Bike-Friendly City in the US. (Walk Score)

    There will be designated areas surrounding the Palace of Fine Arts venue for you to lock up your bikes.

    Check the SFMTA Bike Map HERE

    WALK

    Fun fact: San Francisco is ranked #2 most Walk-Able City in the US (Walk Score).

    WHAT’S YOUR CARBON FOOTPRINT? CALCULATE IT NOW:

    http://www.conservation.org/calculator

    PROHIBITED ITEMS

    • NO FIREARMS, ammunition, or weapons of any kind (including knives – box cutters, scissors, pocket knives), will be permitted access. Only sworn on-duty law enforcement officers acting in their official capacity can carry a weapon.
    • NO drones or UAS flying devices
    • NO controlled substances or drug paraphernalia of any kind **including Cannabis**
    • NO large bags or backpacks OVER 14” x 11” x 5” (one compartment max)
    • NO professional cameras (SLR/DSLR, detachable lens, lenses longer than 3 inches)
    • NO selfie sticks or tripods
    • NO outside food or beverage
    • NO baby strollers or infant car seats
    • NO aerosol products (including hair spray, spray sunscreen, spray deodorant)
    • NO pepper spray or mace
    • NO glitter or confetti
    • NO sharpies, markers or paint pens
    • NO stickers, decals, or adhesives
    • NO banners, flags or totems
    • NO flyers, samples, giveaways or promotional Items
    • NO laptops, Macbooks, or tablets
    • NO binoculars
    • NO audio recording devices
    • NO noisemaking devises (air horns, horns, bells, whistles, instruments or Bluetooth/AUX speakers)
    • NO laser pointers
    • NO radios or walkie talkies
    • NO chairs (including inflatables and beanbags)
    • NO coolers
    • NO hoverboards, scooters, skateboards, roller skates, roller blades, or bikes (inside the venue)
    • NO umbrellas / parasols
    • NO misters
    • NO glass in any form
    • NO wallet chains or spiked clothing
    • NO Hi-Visibility Vests or any clothing that could be considered to imitate EVENT STAFF uniform (for non-event staff), or Emergency Services
    • NO balloons (empty or filled)
    • NO balls (beach balls, footballs)
    • NO fireworks or explosives
    • NO animals except for service animals assisting an individual with a disability. “Comfort,” “therapy” or “emotional support” animals do not meet the definition of a service animal and are not permitted entry to the Event.

     NOTE: Additional items may be prohibited at the discretion of law enforcement or security officials.

    ALLOWED ITEMS

    • Metal, steel or aluminum refillable water bottles (MUST BE EMPTY – 1 per guest)
    • Cell phones
    • Non-professional cameras (GoPros & Flip Cams ok)
    • Sunglasses and hats
    • Beach Towels (standard size: must not exceed 30” x 60”)
      • NOTE: there will be a designated area inside the venue where attendees can sit on their towels. For safety reasons we cannot allow people to sit on their towels outside of this designated area
    • Sunblock lotion (cream ok, no aerosol sprays)
    • Bags, Fanny packs, and Hip bags UNDER 14” x 11” x 5” (two compartments MAX)
    • Clutch Purses / small Clutch Bags
    • Hydration packs, i.e. CamelBaks (MUST BE EMPTIED OF ALL LIQUID AND HAVE NO MORE THAN TWO POCKETS)
    • Cigarettes (MUST BE SEALED)
    • Lighters (no Zippo’s)
    • Ear Plugs
    • Blankets
    • Chapstick / Lip Balm (MUST BE SEALED)
    • Feminine Hygiene Items (MUST BE SEALED)
    • Eye Drops (MUST BE SEALED)
    • Hand Sanitizer and Baby Wipes
    • Makeup
    • Medication (Over-The-Counter medications are subject to guidelines **see below for more info)
    • Documented Service Animals (must have Paper Documentation)

    ** Anyone bringing prescription medication or a syringe for medical purposes (including epi-pens) will need to show your medication, prescription label and a photo ID at the event entrance.